Who are we?
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.
Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
What Information do we collect about you?
We collect information about you when you register with us and/or place an order. We usually collect your name, address and contact details such as email id and telephone number. We collect only such information as is required for the lawful purpose of completing our contract with you.
Your personal information is held in a secure database. You can contact us at any time to delete your account or data held by us about you using the contact details provided below or via our online support facility otherwise your data will be automatically deleted after six years.
We use your information for contracting and delivery of goods. Our processing is permitted by applicable privacy laws and in all instances the processing of your personal data is based on the legal basis of contract (our contractual obligation to provide you with surveillance services).
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website and to compile statistical reports on the website activity.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
How will we use the information about you?
We collect information about you to process your order and provide the service we are contracted to. Your address may be shared with our supplier in order to receive delivery of your order.
We may contact you from time to time with special offers and marketing materials about the services we offer, if you have opted to receive this information. Our marketing emails will always give you the option to opt out at any time.
We use your information collected from the website to personalise your repeat visits to our website.
Your details are not passed on to any third parties for marketing or any other purpose save as set out above.
Contact & Communication with this website
Users contacting this website and its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process, but users are advised that when using such form to email processes, they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.
Although this website tries to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Access to your information and correction
You have the right to request a copy of the information that we hold about you, this is also known as a Subject Access Rights. If you would like a copy of some or all your personal information, please email or write to us at the address given below. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate or to delete all data held about you. You also have the right to withdraw your consent, opt-out of receiving future marketing, and in some circumstances, you have the right to have your information transferred to you or a third party, and the right to object to profiling and automated decision making. If you feel your data has been mishandled or misused you have the right to complain to the ICO (www.ico.org.uk)
How to contact us